Privacy Policy

Kindred is run by Kindred Learning, a business registered in Mauritius (Business Registration Number I26011311). We decide why and how your personal data is used, so we are its controller under the Mauritius Data Protection Act 2017. Questions about this policy or your data: inquiries@kindredtutor.com.

We never show ads, and we never sell or rent your data.

Only what Kindred needs to teach and to connect students, tutors and guardians:

• Your account: your name, email address and profile picture from Google when you sign in (we never see your Google password), your role, and a student's date of birth so we know who needs a guardian connected first.
• What you study: subjects, exam dates, your syllabus map and revision plan, practice answers, and your chats with the AI tutor, including the text read from a file or photo you attach.
• What you share: messages, progress notes, sessions, and files in your Vault, with the people they are shared with. A tutor's practice sets, plans and teaching notes.
• Plans and payments: your plan, payment requests, and the MCB Juice transaction number once we match your payment. We never see your card or your Juice PIN.
• Safety checks and diagnostics: a record of a distress case (section 4), and error and page-speed numbers with no account, IP address or device identifier.

We use it to run Kindred for you, keep students safe, send the emails you need (notifications you choose, a guardian's weekly summary, payment reminders and safety alerts), take payments, and keep Kindred secure. Not for advertising, and never to build profiles to sell.

Kindred's AI features use Claude models from Anthropic, PBC, in the United States. To write an answer we send Anthropic what it needs: your message and the chat so far, the text of a file or photo you attached, or a practice question with your answer. We don't send your email address or your date of birth. Anthropic processes this for us under its commercial terms, which say it does not train its models on it.

The AI can be wrong. Treat its answers as a study aid, and check anything important with your tutor or your textbook.

Every message a student sends the AI tutor is checked for signs that they may want to hurt themselves, or that someone may be hurting them. A match is read by the AI to confirm it. If it shows distress, the student sees a support message with Mauritius helplines, and is told plainly who will be told. If the risk looks immediate, or the distress continues, we tell their connected guardian and tutor to check in. We tell them only that the student may need support, never the student's words or the chat.

If a student says someone is hurting them, we tell their tutor but not their guardian, and we show the child protection line (113). If they name a tutor, no tutor is told.

We keep each case for one year so a person can review it. The student gets it in their data download, and it is deleted with their account.

A student under 16 can sign up, but Kindred won't work with their learning data until a parent or guardian connects and approves the link. A connected guardian sees their child's weekly summary, syllabus map, sessions, tutors' progress notes and files shared with them. A guardian never sees the child's chats with the AI tutor, their messages with a tutor, or their practice answers. A tutor sees what a student shares with them, their answers to that tutor's own practice, and how many questions they asked the AI tutor this week, never the questions themselves. The "Who sees what" section in Settings lists it all.

A student under 16 can't buy a plan. Their guardian buys it for them.

These companies process data for us, only to run Kindred: Google (sign-in), Anthropic (AI, United States), Amazon Web Services (servers and files, Mumbai, India), MongoDB Atlas (our database, Mumbai, India), Resend (email, Ireland) and Cloudflare (our network and security, which sees traffic in transit). They are outside Mauritius, and we use providers that commit to protect personal data in their data processing terms.

Payments go through your own MCB Juice app to our MCB account, under MCB's own terms. Refunds go back by MCB Juice; the Terms say when one is due. Other people see what you share with them in Kindred. We share data with the authorities only when the law requires it.

Your account, chats, practice, notes, messages and files stay until you delete them or your account. Our own copy of AI chat turns, used to fix problems, is kept 90 days. Questions a tutor drafts from a file are kept 7 days before they save them. Payment requests nobody paid close after 14 days. Billing records (plans bought, amounts and dates) are kept without your name, email or Juice transaction number for as long as tax and accounting law requires.

When you delete your account, your name, email, picture and date of birth are erased. Messages you sent stay with the people who received them, shown from "Deleted user". Files you own are deleted for everyone.

Under the Data Protection Act 2017 you may get a copy of your data (Settings, Your data, Export my data), have it corrected, have it deleted (Settings, Your data, delete your account), and object to how we use it or ask us to limit it. For anything Settings doesn't do, write to inquiries@kindredtutor.com. We answer within one month. A parent or guardian can ask for a child under 16.

If you are unhappy with how we handle your data, you can complain to the Data Protection Commissioner (dataprotection.govmu.org). We'd like the chance to fix it first.

We use only the cookies and browser storage Kindred needs to work, such as staying signed in. No analytics, advertising or tracking, so there is no cookie banner. Everything travels encrypted, we hold no passwords, and each person sees only what their role and connections allow. If we ever have a data breach that puts you at risk, we'll tell you and the Data Protection Commissioner, as the Act requires.

When we change this policy in a way that matters, we change the version date at the top and tell you in the app or by email.